Tasks Are Not Creted Automatically When Creating A Service Request

(Doc ID 2309136.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6  Service Request Form

ACTUAL BEHAVIOR
---------------
Tasks are not created automatically from Task Templates when a service request is created

EXPECTED BEHAVIOR
-----------------------
In Create Service Request form tasks should be created automatically based on "Task Templates"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a task template so that a task is created based on the SR type.
2. (R) Service
3. Service Request > Create Service
4. Create a particular Service Request and Save it
5. Click on task tab

Cause

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