My Oracle Support Banner

Tasks Are Not Creted Automatically When Creating A Service Request (Doc ID 2309136.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6  Service Request Form

Tasks are not created automatically from Task Templates when a service request is created

In Create Service Request form tasks should be created automatically based on "Task Templates"

The issue can be reproduced at will with the following steps:

1. Create a task template so that a task is created based on the SR type.
2. (R) Service
3. Service Request > Create Service
4. Create a particular Service Request and Save it
5. Click on task tab


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.