Clicking Skills Button On Task Tab Results In Error: ORA-06502: PL/SQL: NUMERIC OR VALUE ERROR

(Doc ID 2309662.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Clicking Skills button on Task Tab results in Error
the following error occurs.

ERROR
-----------------------
APP-CSF-223257: Error in ASSIGNMENTS.GET_SKILL_NAME_AND_DESC: ORA-06502: PL/SQL: NUMERIC OR VALUE ERROR: character buffer string too small ORA-06512: at "SYS.DBMS_SQL",line 1854

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open SR FOrm and enter details
2. Go to Tasks tab fill in details
3. Click on Skills button

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms