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TeleService - Tasks Tab: Clicking Skills Button Results In Error "APP-CSF-223257... ORA-06502: PL/SQL: NUMERIC OR VALUE ERROR" (Doc ID 2309662.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Clicking Skills button on Tasks Tab results in the following error.

Error:

APP-CSF-223257: Error in ASSIGNMENTS.GET_SKILL_NAME_AND_DESC:
ORA-06502: PL/SQL: NUMERIC OR VALUE ERROR: character buffer string too small
ORA-06512: at "SYS.DBMS_SQL", line 1854

Steps:

(R) Service
(N) Service Requests > Create Service Request

1. Enter SR details
2. Go to Tasks tab and fill in the details
3. Click on Skills button

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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