Signature Attachments Created On MFS Laptop Cannot Be Viewed On The Server

(Doc ID 2309904.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 Laptop

ACTUAL BEHAVIOR
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After creating a signature attachment on the MFS laptop application and syncing, the attachment cannot be viewed on the server side application.

The user receives an error when trying to open the attachment on the server side.

Error:
FRM-40375: WHEN-BUTTON-PRESSES trigger raised unhandled exception
ORA-01403 error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create a debrief in MFS Laptop
2. Sign the attachment.
3. Sync
4. Run the processes uploaded mobile data program
5. View the attachment from the Debrief form
6. Error occurs.

Cause

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