Unable To Find The Item Number And Serial Number Fields On The MFS Create SR Page

(Doc ID 2309922.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5, Multiplatform Mobile Field Service

ACTUAL BEHAVIOR
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When creating a service request from Multiplatform MFS the Item Number and Serial Number fields are missing.

EXPECTED BEHAVIOR
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The fields are displayed once the Service request is created, but they cannot be entered while creating the SR.



STEPS
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The issue can be reproduced at will with the following steps:
Step 1: Log in into Mobile Field Service multi platform Windows application
Step 2: From the left pan, I clicked on “Service Requests” button.
Step 3: On top right corner, I selected more button
Step 4: From the “Actions” I selected “Create SR”.
Step 5: We can’t find Serial Number of Part Number field on the Create SR page

Cause

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