Multiple Service Orders Gets Created From The Depot Repair Return Portal

(Doc ID 2310057.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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On the Depot Repair Return Portal page when you click cancel on the ‘Service Order’ details hyperlink it does not return to the previous window.
It is causing multiple service orders to get created.

EXPECTED BEHAVIOR
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On cancelling, it should return to the previous page

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service order and once it is submitted click on the service order number hyperlink ( do not close this review page after clicking on hyperlink)
2. Once you click you will navigate to the Service Order Details page.
3. Click on Cancel from that page and create one more Service order
4. When you navigate to review page then you will observe two service orders were created instead of one.

Changes

 

Cause

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