Performance Issue In Create Service Request Form When Entering Item Which Is Associated With Large Contracts

(Doc ID 2310219.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Entering the item name in the Service Request header is taking more time to load the coverage details if the item is having more number of line in contract.

EXPECTED BEHAVIOR
-----------------------
Entering the item name in the Service Request header is should not take more time to load coverage details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Requests
2. Create the SR and enter the item name in the SR header and tab out.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms