Duplicate Records Showing on the Service Request History Tab

(Doc ID 2310373.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Duplicate records showing on the service request history tab


EXPECTED BEHAVIOR
-----------------------
There shouldn't be any duplicate records

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. setup duplicate checking
2. create Service Requests in Contact Center

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms