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TeleService: Duplicate Records Showing on the Service Request History Tab (Doc ID 2310373.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Duplicate records showing on the Service Request History tab.

STEPS
-----------------------
1. Setup Duplicate Checking during Service Request creation
2. (R) Service
3. (N) Customer Management > Contact Center
4. Navigate to the Service Request tab
5. Create a Service Request

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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