Multiple Assets Move from Deployment Tab in OAT Does Not Work as Intended

(Doc ID 2310720.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

Oracle Asset Tracking - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Multiple Assets Move from Deployment Tab in OAT does not work as intended, the link between the Asset and Item Instances is broken at the time of Take Out Of Service is performed on multiple item instances in one go in Deployment tab.

First Item Instance is moved correctly, but the subsequent instances are failing with the following error:

ERROR
-----------------------
Unable to process CSI transaction &TXN_ID as source instance-asset link not found. Please make sure that Asset is already created for the instance &INSTANCE_ID.

WORKAROUND
-----------------------
Taking Out Of Service one instance at a time does not have any issues, the flow can be successfully performed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

STEP 1: Create 2 Depreciable Items with Create Fixed Asset flag checked
STEP 2: Perform Miscellaneous receipt to Inventory for the 2 items

Run Cost manager, Create Accounting and Create Assets: Interface Inventory Transactions to Oracle Assets
Run Post Mass Addition: 2 Assets will be Created

STEP 3: Issue Assets to Field Location XXXXX

Run Cost Manager, Create Accounting and Interface Move Transactions to Oracle Assets
Currently, the 2 Assets are in Location XXXXX

STEP 4: Move the Assets from XXXXX to YYYYY location Using Deployment Tab
(Take Out of Service > MOVE > Put into Service)
- Take Out of Service
- Confirm
- Move
- Choose Quantity, New location & Confirm
- Put into Service
- Choose quantity & confirm

STEP 5:Run Interface Move Transactions to Oracle Assets

Output shows 1 Processed, 1 Failed
On verifying these Assets in OAT "No Asset link to Item Instance exists."

Changes

 

Cause

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