Tax In Claims Is Calculating On Accounted Amount And Not Entered Amount

(Doc ID 2310813.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Trade Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Claims

ACTUAL BEHAVIOR
---------------
Tax in CHRM claims is calculating on Accounted amount and not entered amount


EXPECTED BEHAVIOR
-----------------------
The tax to be calculated on entered amount.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
There is a difference in the line tax amount that is being displayed and the header tax amount. The Line tax amount is showing the tax calculated on Accounted amount, but the header tax amount is right which users cant see.
This is causing discrepancy in the processing and the reporting

Changes

 

Cause

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