Poor Performance When Using Form To Update, Enter or View Quality Results

(Doc ID 2310962.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle Quality - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

You are experiencing long delays when saving data via the Enter Quality Results form (QLTRSMDF). 

There are no errors

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility = Quality (QA)
2. Navigation = Results-> Entry-> Enter Quality Results
3. Saving a record

The same performance issues appear when updating and saving a row in a Quality Plan or viewing Quality Results.

 

In the tkproff file, you will see large 'SQL*Net message from client' times and very little time consumed by the SQL.

Cause

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