Isupport Page Html Width/Alignment Issues after Upgrading to 12.2.5 from 12.1.3

(Doc ID 2311018.1)

Last updated on OCTOBER 04, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Homepage

ACTUAL BEHAVIOR
---------------
After 12.1.3 to 12.2.5 upgrade, the following html elements alignment issues:

1. In Page "Create Service Request" ( where the user selects the request type), the drop down for "Template" is in the middle of the page, where as in 12.1.3 it is left aligned
2. In page "Create Service Request: Define Problem" field "Create Service Request: Define Problem" size has been reduced by half

EXPECTED BEHAVIOR
-----------------------
HTML elements should align properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Upgrade 12.1.3 to 12.2.5 / Apply patch 22956921.


Changes

 

Cause

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