TeleService: Zeros Truncated for Customer Numbers in Contacts / Addresses Tab
(Doc ID 2311861.1)
Last updated on SEPTEMBER 27, 2017
Applies to:
Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]Information in this document applies to any platform.
Symptoms
On 12.2.3 -
Account Number - leading zeros truncated in Service Request.
We are having issue while creating Service Request whenever any Account Number associated with Install Base current location start with zeros.
Error:
FRM-40212: Invalid value for field BILL_TO_ACCOUNT
Steps:
(R) Service
(N) Service Request > Create Service Requests
- Populate IB Ship and Bill to Location with the Account number with leading zeros.
- Enter Customer (Account with leading zeros)
- Enter Item Instance
- Navigate to the Service Request - Contacts / Addresses tab.
=> Bill To Address - Account field => leading zeros removed: '000123' > '123'
=> Ship To Address - Account field => leading zeros removed: '000123' > '123'
Cause
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