Error When Printing Workorder. You Have Encountered Unexpected Error While Retrieving PRINTER_LIST

(Doc ID 2311990.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Asset Management self service, when attempting to click the
Print Work Order the following error occurs.

ERROR

You have encountered an unexpected error while retrieving printer list.
Please try again later. If the error persist, please contact the system
administrator for assistance.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User.
2. Navigation: Work Order
3. Query and select work order.
4. Click on Print button to print Work Order
5. See above error



Cause

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