Absence Reason Not Transferring Over From Mobile App

(Doc ID 2312161.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, R12.HR_PF.B.Delta.9 , Mobile Applications

When submitting an absence request through the mobile application, the absence reason field shows as expected.  But when the request is submitted and the approver approves the request, the workflow is erroring out with the following:


ERROR
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The changes were not applied because ORA-20999: Error. You must enter Absence Reason for this type of absence. Please enter Absence Reason to continue.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee enters in a leave request via the mobile app
2. Employee enters the Absence Reason on the mobile app and submits this for approval
3. Manager receives the leave request in their worklist notifications
4. Manager tries to approve the request but receives the error message



Cause

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