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Troubleshooting Punchout Login Issues (Doc ID 2312293.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Supplier Network - Version 5.1 and later
Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Purpose

 This document outlines the troubleshooting steps for Punchout Login issues for release 11.5.10, 12.0, 12.1, and 12.2. Also, it explains from where the data is populated in the XML/cXML login request.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 A. For each Punchout model, the data provided in the XML/cXML login messages are explained below.
 I. Model 2a: Punchout from Oracle iProcurement Directly to Supplier-Hosted Catalog (XML)
 II. Model 2b: Punchout from Oracle iProcurement Directly to Supplier-Hosted Catalog (cXML) 
 III . Model 4: Punchout from Oracle iProcurement to Supplier-Hosted Catalog via OSN (XML)
 
IV. Model 5: Punchout from Oracle iProcurement to Supplier-Hosted Catalog via OSN (cXML)
 B. How to find the login data from OSuN sent to supplier
 C. Documentation
References

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