Unable to Enrolled Members of a Particular Organization in a Certification.

(Doc ID 2312335.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Employees belonging to this particular organization 'XXXXXX' are not getting subscribed to certifications called YYYY certifications. The organization is added to the learner access to the certification as well as the course.

We've tried to remove the organization from learner access, added it again and then waited for the overnight refresh of the process XXX Auto Allocation of Learning Certification Subscriptions. But, the employees in the organization were not picked up and not subscribed to the certificates. We have also manually submitted the program.

EXPECTED BEHAVIOR
-----------------------
Automated certification subscription process should enroll the employees under organization 'XXXXXX'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Ran XXX Auto Allocation of Learning Certification Subscriptions
2. Employees from 'XXXXXX' not enroll to the certification for YYYY certifications.



Cause

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