Add / Update Primary Care Provider Option not Available in Update Benefits

(Doc ID 2312356.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The Primary Care Providers page not displayed in the benefits self service train.

EXPECTED BEHAVIOR
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Primary Care Providers page should be displayed in the self service train if the Primary Care Provider is required.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center.
3. Query a new employee.
4. Process a life event on 01-May-20XX.
5. Login in Self Service during the enrollment window.
6. Traverse all the way to the Update Benefits page.
7. The Update Primary Care Providers page would not be displayed before the Confirmation Page in the Self Service train.

Cause

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