Line Tolerance For Chargeback Batch Is Not Getting Considered

(Doc ID 2312377.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Trade Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Indirect Sales Management

Line Tolerance from System Parameters is not getting considered for a Chargeback Batch.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Line Tolerance at System Parameters level.
2. Upload Chargeback Batch. Note that Batch doesn't have values for Line Tolerance fields and it moves to Disputed status.


Changes

 

Cause

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