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Service Pricing is Incorrect When Product Pricing is Based on Item Category (Doc ID 2312528.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.


Service Contract pricing is not happening correctly when the serviceable product price is defined based on product attribute which is based on item category and service item price is defined as a percent of product price. With the same setup, pricing is happening correctly on a Sales Order.

1. An item category is defined and assigned to the serviceable product. A product attribute is defined to source from the item category and pricing is defined based on the product attribute.
2. Service item price is defined as percent of product price.
3. When the service item and product is added on the contract, service item is priced as zero and log shows error: 'No reference of parent item or parent price is null for percent-based pricing'.
4. The Price Calculation form shows: Price was not found on price list XXX for this item XXX and uom Ea.


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