Work Item Details Form Shows Incorrect Details When Modified

(Doc ID 2312700.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Advanced Collections - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When modifying the details of a 'To Be Created' work item, the UOM doesn't show correctly for all work item after the modification.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Scenario 1: For a work item in 'To Be Created' status, click on Details and note the UOM values.  Change the Assignee on the work item and save.  View the work item again and the UOM values are wrong.
  2. Scenario 2: For a work item in 'To Be Created' status, click on Details, and change the UOM to '10 Day' and click OK.  Open the Details again, and the UOM is null.
  3. Scenario 3: For a strategy on Hold, change the details for an open work item and click OK.  View the work item details again, and it reverts to the original value.

Cause

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