(Doc ID 2313118.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to enter a new asset in Enterprise Asset Management, upon "SAVE" the following error occurs:


"Insert procedure failed with the following error message: API Programming error: CSI_COUNTER_TEMPLATE_PUB.AUTOINSTANTIATE_COUNTERS API Failed. Could not associate a Counter for this Instance"


The issue can be reproduced at will with the following steps:

1. Responsibility: Enterprise Asset Management
2. Navigation Path: Assets --> Asset Numbers
3. Select org
4. Enter Asset Number, Asset Group, Asset Serial Number
5. Save - error appears


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