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Agents Dashboard And Universal Work Queue Take Several Minutes To Open (Doc ID 2313442.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Agent's Dashboard or the HTML Universal Work Queue have performance issues. It takes several minutes to open them

EXPECTED BEHAVIOR
-----------------------
The HTML Universal Work Queue should not have any performance issues

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Specialist
2. Either click on the Agent's Dashboard or the HTML Universal Work Queue.
  It takes 7 minutes to open the UWQ and 4 minutes to open the Agents Dashboard.

Changes

 

Cause

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