Order Headers Not Closing When All Order Lines Are Cancelled

(Doc ID 2313495.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
When attempting to Cancel an Order from Order Header via Action > Cancel order randomly the order header stays in BOOKED status while all lines of an order are Cancelled.
The workflow of the order header remains in deferred mode in wait activity.
 

EXPECTED BEHAVIOR
-----------------------
Expected is order header should Cancel as well along with the lines of the order.

Note: The issue started happening of application of OM patches 21068635 and 20458218

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log Into Order Management Responsibility.
2. Navigate to Sales orders, returns> Sales orders.
3. Open the Sales order form
4.Query an order in Booked status.
5.Perform Action> Cancel order from Sales order header.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the orders properly. The order does Cancel on the header once the workflow background process picks the deferred header activity.
However cancellation of an order requires additional step of running of workflow background process.

Cause

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