APP-PO-14808: Serial number quantities do not match the transaction quantity. error while receiving serial controlled items

(Doc ID 2313622.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

For any version for Oracle Inventory, Receiving Functions:

Actual Behavior:
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When attempting to create the receipt for a serial controlled item, Lot/Serial button is inactive and the following error message can be seen:

ERROR
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APP-PO-14808: Serial number quantities do not match the transaction quantity.

Expected Behavior:
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To be able to complete receiving for serial controlled items without any issues/Errors.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Inventory: Navigate to the Enter Receipts form.
2. Enter search criteria and click Find (Search for Purchase Order)
3. Check the line.
4. The Lot/Serial button is disabled / grey
5. Encounter the error upon trying to save the receipt without entering a serial number.

 

Cause

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