WMS Task Stuck In Active Status In WMS Controlboard

(Doc ID 2313777.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Warehouse Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Performance

ACTUAL BEHAVIOR
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WMS task is stuck in active status in the Warehouse Control Board

ERROR
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The task is currently being worked, cannot change status.

STEPS
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The issue cannot be reproduced at will...

1)  Responsibility: Manufacturing and Distribution Manager

2)  Nav: WMS> Inquiry> Warehouse Control Board.

3)  Query the task in question.

4)  Attempt to change status.  See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users cannot process the task and are unable to backorder the Move order for the same.

Cause

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