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Chase Paymentech Double Authorization When the Order Amount Changes (Doc ID 2313837.1)

Last updated on JULY 11, 2019

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FC Core

ACTUAL BEHAVIOR
---------------
Customer seeing double authorization with Chase Paymenttech when the order amount changes.

EXPECTED BEHAVIOR
-----------------------
It should have only one authorization.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Preauth happened outside Oracle

2. Importing the authorized order details to oracle and marked as Voice Auth in Oracle
2. Complete settlement in Oracle
3. Noticed double authorization when there is a difference between the original Authorization and Oracle order amount due to tax difference

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users getting charged twice.

Changes

No Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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