How to Prevent the Participant from Being Suspended When Adding a New Contact to an Existing "Family" Enrollment?

(Doc ID 2313875.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Goal

 When a participant is already enrolled in a Family Option for Medical and Dental, the participant is being suspended when they add a new child.

Is there a way to prevent the participant (and their contacts who have already provided required certifications) from being suspended when a new contact is added and is pending a required certification?

Solution

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