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Debrief Labor Hours Appended With 1 Hour When Service Date Is In JAN (Doc ID 2313901.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Debrief Labor hours are appended with 1 hour when service date is in JANUARY in the Debrief form using the Field Service Responsibility.


EXPECTED BEHAVIOR
-----------------------
Expect the Debrief Labor hours to be the actual hours when the Service Date is JANUARY.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Tasks
Click on Debrief
Enter Hours
Enter Service Date
Save



Cause

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In this Document
Symptoms
Cause
Solution
References


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