Debrief Labor Hours Appended With 1 Hour When Service Date Is In JAN

(Doc ID 2313901.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Debrief / Field Service Report

Debrief Labor hours are appended with 1 hour when service date is in JANUARY in the Debrief form using the Field Service Responsibility.

Expect the Debrief Labor hours to be the actual hours when the Service Date is JANUARY.

The issue can be reproduced at will with the following steps:
(R) Field Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Tasks
Click on Debrief
Enter Hours
Enter Service Date


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms