Service Request Does Not Close Automatically When The Task Status Is Completed
(Doc ID 2314307.1)
Last updated on MARCH 17, 2019
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
SR does not close automatically when the task status is completed
When the debrief is completed, the status should be completed too and the SR status should automatically change to Closed
Steps to Reproduce
1. Create Service Request
2. Set the profile 'Service: Service Request Auto Close'
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