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Service Request Does Not Close Automatically When The Task Status Is Completed (Doc ID 2314307.1)

Last updated on MARCH 17, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

SR does not close automatically when the task status is completed

Expected Behavior

When the debrief is completed, the status should be completed too and the SR status should automatically change to Closed

Steps to Reproduce

1. Create Service Request
2. Set the profile 'Service: Service Request Auto Close'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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