Back End Payments Messages Not Displaying In Order Management On Order Booking

(Doc ID 2314393.1)

Last updated on OCTOBER 04, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version


ACTUAL BEHAVIOR
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BEP messages not displaying in Order Management on Order booking

When a credit card authorization fails on an order which is being booked, the Back End Payments message, for example, "Insufficient funds (521)" is not displayed in the "Process Messages" in Order Management. The only message that appears is, for example, "Credit card authorization for this order has failed. The order has been placed on Credit Card Authorization Failure Hold. (AMOUNT=1,800.00)".

EXPECTED BEHAVIOR
-----------------------
Customer want to see the BEP messages in Order Management during Order booking

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book CC order
2. Error occurred : Insufficient funds (521)
3. In OM, only message appears is "Credit card authorization for this order has failed. The order has been placed on Credit Card Authorization Failure Hold. (AMOUNT=1,800.00)"

Cause

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