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Duplicate Rows are Created in IBY_EXTERNAL_PAYEES_ALL When Multiple Refunds are Submitted Concurrently (Doc ID 2314630.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Payments - Version 12.1.1 and later
Information in this document applies to any platform.


When creating multiple customer refunds in parallel, multiple duplicate entries are inserted intp iby_external_payees_all

1) In Receivables, create a New Customer, Account and Site.
2) Create multiple (Four) receipts for the same customer.
3) Multiple (three) users submitted Receipt refunds at a time (Three receipts).
4) Duplicate records (Three) created in iby_external_payees_all for this customer payee_party_id & party_site_id
5) Three AP invoices created in AP but those cannot be queried in work bench but can find them in back-end. In the workbench FIND window, get FRM-40735 error and form will not search for the invoice.
6) In AR, cannot submit further (4th receipt) receipt as the window gives error FRM-40734: Internal Error: PL/SQL error occurred.
7) Using Non-Credit card refunds.

This functionality is controlled by:

Refunds cannot be processed in parallel by multiple users. This is causing downstream issues in the invoice workbench and also no more refunds can be processed.


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