Dispatch Center Spares Tab Not Displaying New Columns After 12.1.3 Upgradation

(Doc ID 2314812.1)

Last updated on OCTOBER 05, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR  
---------------
After upgrade to 12.1.3, Dispatch Center Spares tab not displaying following new columns which are not available in 12.1.2 but added in 12.1.3  

Arrival Date
Distance (Shipping Distance)
Shipment Method
Shipping Cost

EXPECTED BEHAVIOR
-----------------------
Expect to see the new columns in the Spares Tab of the Dispatch Center form

Arrival Date
Distance (Shipping Distance)
Shipment Method
Shipping Cost


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to application
2. Navigate to Field Service Dispatcher responsibility
3. Open the Navigation
Field Service Dispatch Center form and click on Spares Tab
See that user is not able to see the following columns
Arrival Date
Distance (Shipping Distance)
Shipment Method
Shipping Cost
which are not available in 12.1.2 but added in 12.1.3


Changes

 

Cause

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