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TeleService: Performance Issue in Find Service Request Form When Searching Numeric Serial Numbers (Doc ID 2315037.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Find Service Request form is slow in retrieving information when searching using Serial Number.

Steps

(R) Service
(N) Service Requests > Find/Create Service Requests
Search using a numeric Serial Number

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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