Find Service Request Form Slow When Searching Numeric Serial Numbers

(Doc ID 2315037.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Performance problem on Find Service Request form when searching using a numeric Serial number.

Steps

(R) Service
(N) Service Requests > Find/Create Service Requests
Search using a numeric Serial Number

Changes

 

Cause

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