My Oracle Support Banner

Unable to Create New or Update Existing Sales Order RTF Template (Doc ID 2315092.1)

Last updated on NOVEMBER 21, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to make any update or changes to existing template from XML Publisher. The update and delete icons are grayed out and does not allow access. As a result, unable to implement CustomerClass into an instance.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.