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Error 'APP-BEN-92403: When determining pay periods, a payroll id is required.' When Processing a Life Event (Doc ID 2315191.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event, the following error occurs:

ERROR
-----------------------
APP-BEN-92403: When determining pay periods, a payroll id is required. This error has occurred in the following package : ben_distribute_rates.get_periods_between.

The issue happens even when the affected person has a payroll defined in his/her employee assignment.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Select Process Life Events from the Desktop Activities drop down menu > click the Commit and Proceed button.
Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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