When Processing an Enrollment for a Plan, Error: APP-BEN-92403: When determining pay periods, a payroll id is required

(Doc ID 2315191.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 HRMS RUP8 version, Advanced Benefits

When attempting to process enrollments, the following error occurs. The issue happens even when the affected person has a payroll defined in his/her employee assignment.

ERROR
-----------------------
APP-BEN-92403: When determining pay periods, a payroll id is required. This error has occurred in the following package : ben_distribute_rates.get_periods_between.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Log on to the Applications.

2. Choose the HRMS responsibility being used, e.g. US Super HRMS Manager.

2. Navigate to People-> Benefits Service Center.

3. Query the employee.

4. Set the Desktop Activities to 'Process Life Events'.


Changes

 

Cause

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