Account Summary Screen Shows Access Denied Error When Opening Form in iReceivables

(Doc ID 2315257.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Account Details

While navigating to Customer Account Summary in iReceivables, the following error message appears:

ERROR
-----------------------
Access Denied

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: iReceivables
2. Query for customer number, then hit Go
3. Select the account summary link and the error message appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the data.

 

Cause

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