Create Service Request API Programming Error (CS_ServiceRequest_UTIL.Validate_Status): The value "xxx" for parameter p_status_id is invalid

(Doc ID 2315495.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Service Request using an API the following error occurs.

ERROR
-----------------------
API Programming Error (CS_ServiceRequest_UTIL.Validate_Status): The value "xxx" for parameter p_status_id is invalid.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create the SR using CS_ServiceRequest_Pub.Create_ServiceRequest API by passing the necessary parameters


Changes

 

Cause

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