Tracking Is Not Working In Oracle Learning Management System For A SCORM 1.2 Course

(Doc ID 2315516.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Learning Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Course Issues

ACTUAL BEHAVIOR
---------------
Tracking is not working in Oracle Learning Management System for a SCORM 1.2 Course

One learner play one course and complete a part of it and press on home button.
When try to re-play, course is starting from the begging.

EXPECTED BEHAVIOR
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Expected that course will start from the point where learner exit the course

STEPS
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The issue can be reproduced at will with the following steps:

1. Learner login to Oracle apps and Navigate to Learner Self-Service * Learner Home
2. Play the course -> CMP Players Club - Sep 11 (Status Incomplete)
3. Move to 2 – 3 slides in the course
4. Close the course and Click the Home button to save the data
5. Re-play the course from Learner Home
6. The course again starts from the First page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to re-play again same part of the course. Issue is in Production

Cause

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