Issue When Signing / approving The Contract

(Doc ID 2315998.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

Issue when approving the Contract

Error Submitting the contract in OKS responsibility.
The error is in the Production base and I can not reproduce the error in the Test environment.
Attached is the step by step, shown the error at the end

ERROR
-----------------------

ID 63230437Data Base Operation Failed. Contract Number: T007619 Contract Number Modifier: Details: Database operation Sign Contract failed. ORA-01403: no data found in Package OKC_CONTRACT_APPROVAL_PVT Procedure k_signed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Error Submitting the contract in OKS responsibility.
The error is in the Production base and I can not reproduce the error in the Test environment.
Attached is the step by step, shown the error at the end

 Data Base Operation Failed. Contract Number: xxxxxx  Contract Number Modifier: Details: Database operation Sign Contract failed. ORA-01403: no data found in Package OKC_CONTRACT_APPROVAL_PVT Procedure k_signed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully approve/sign contract

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms