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Pay Over Earnings Does Not Work For A Claim When On Promotional Tab Is By Summary View Of Prouct (Doc ID 2316008.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Trade Management > Claims,

Pay over Earnings Does not work for a Claim when on Promotional Tab is by Summary View of Product.

Problem Description
---------------------------
User has updated the System Parameters to Allow un Earned Earnings unconditional so that the amount can go over by any amount. Then they went to create a Claim for a Customer and Claimed above the amount Earned and Receive an Error of Offer must be specified for un-earned earning payments.  The claim was created by using the Promotional Tab, Searching by Activity of Offer, Activity Type - Offer Name, and Summary View is Product.

Changes

 

Cause

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