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Pay Over Earnings Does Not Work For A Claim When On Promotional Tab Is By Summary View Of Prouct (Doc ID 2316008.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.


Trade Management > Claims,

Pay over Earnings Does not work for a Claim when on Promotional Tab is by Summary View of Product.

Problem Description
User has updated the System Parameters to Allow un Earned Earnings unconditional so that the amount can go over by any amount. Then they went to create a Claim for a Customer and Claimed above the amount Earned and Receive an Error of Offer must be specified for un-earned earning payments.  The claim was created by using the Promotional Tab, Searching by Activity of Offer, Activity Type - Offer Name, and Summary View is Product.




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