Common OTM/GTM Scalability Configuration Issues

(Doc ID 2316136.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Oracle Global Trade Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

When navigating to Technical Support -> Diagnostics and Tools -> Scalability you see that scalability shows as enabled, but the web tiers are not checked as "Responding".

Cause

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