Return Sales Order Line Status Closed but Header Status Remain Booked

(Doc ID 2316231.1)

Last updated on OCTOBER 11, 2017

Applies to:

Oracle Order Management - Version 12.1.3.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Find RMA header is not eligible to be closed nonetheless line is closed.

Expected Behavior
Expect RMA header is ready to closed after line is closed.

Steps to Reproduce

  1. Enter RMA
  2. Process till line is closed.
  3. RMA header workflow is stuck in the following workflow activity

APPROVE_RETURN_PROCESS/APPROVE_RETURN_ORDER_NTF

Changes

 

Cause

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