Return Sales Order Line Status Closed but Header Status Remain Booked
Last updated on OCTOBER 11, 2017
Applies to:Oracle Order Management - Version 126.96.36.199 and later
Information in this document applies to any platform.
Find RMA header is not eligible to be closed nonetheless line is closed.
Expect RMA header is ready to closed after line is closed.
Steps to Reproduce
- Enter RMA
- Process till line is closed.
- RMA header workflow is stuck in the following workflow activity
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms