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Unable To See Counter Billing Amount For Usage Counters In Preview Mode For All Usage Based Service (Doc ID 2316409.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Contracts Billing/Termination
Instance : Test/UAT

When running Service Contracts Main Billing in Preview in Preview mode the Usage billing amounts are displayed as zero.  When running not in Preview non-zero amounts are billed for these.

The amounts billed in Preview mode should match the amounts when not using Preview.

The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager resp
2.Submit Service Contracts Main Billing Program in Preview mode
3. Program completed Normal , but does not display Usage amounts.

The issue has the following business impact:
Due to this issue, users cannot bill usage contracts as required.




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