Unable To See Counter Billing Amount For Usage Counters In Preview Mode For All Usage Based Service

(Doc ID 2316409.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Contracts Billing/Termination
Instance : Test/UAT

ACTUAL BEHAVIOR
---------------
When running Service Contracts Main Billing in Preview in Preview mode the Usage billing amounts are displayed as zero.  When running not in Preview non-zero amounts are billed for these.


EXPECTED BEHAVIOR
-----------------------
The amounts billed in Preview mode should match the amounts when not using Preview.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager resp
2.Submit Service Contracts Main Billing Program in Preview mode
3. Program completed Normal , but does not display Usage amounts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot bill usage contracts as required.

Changes

 

Cause

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