My Oracle Support Banner

Counter Billing Amount for All Usage Counters in Preview Mode are Zero (Doc ID 2316409.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When running Service Contracts Main Billing in Preview mode, the Usage Billing amounts are displayed as zero.  When running in Non Preview mode, non-zero amounts are Billed for these Usages..

Steps
1. Using a Service Contracts Manager responsibility.
2. Submit the Service Contracts Main Billing program in Preview mode.
3. The program completes Normal but does not display Usage amounts.

Changes

 Applied Patch 26265644:R12.OKS.C. Note that other patches might also cause this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.