My Oracle Support Banner

Reverse Termination Page Is Going Into Error "Internal Server Error" (Doc ID 2316448.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When attempting to Reverse Terminate from SSHR page the following error occurs.

ERROR
Internal Server Error



Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. (N) Manager Self-Service responsibility


2. Go to Reverse Termination function


3. Search the employee in Reverse Termination Page > Name = <EMPLOYEE_NAME> / Employee number = <EMPLOYEE_NUMBER> -> Click Go


4. Following error is raised > Internal Server Error


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.