Old Debrief Form Opens From Service Request Form Charges Tab -> Source Sub Tab

(Doc ID 2316782.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Old Debrief Form Opens from SR charges -> Source sub tab

EXPECTED BEHAVIOR
Expect to open the HTML debrief form from the Charges -> Sources Sub Tab as the old debrief form is no more supported as per oracle.

STEPS
R) Field Service Manager -> Create Service Requests -> Create SR and Task, Create a Material/Labor/Expense Debrief. Post the same so that the debrief is completed successfully.
Click the Charges Tab -> Find that the Charge line appears.
Click the Sources sub Tab -> For the debrief line, click the Source Button.
Find that the Debrief form gets opened.

Note: Even though the profile: 'CSF: Disable HTML Debrief', is set to 'No', it still opens the Debrief form.

Cause

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