Unable To Find New Resource Group In Create Service Request Form

(Doc ID 2316816.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Unable to to find newly created Resource Group in Create Service request form Group List Of Values

EXPECTED BEHAVIOR
-----------------------
Expect the newly created group to be visible in the list of values of Group field in Create Service Request form


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. (R)Service
(N)Resource Management ->Groups
Create a new group
2. Navigate to Create Service Request form
3. Open the Group field List of Values
See the the newly created group is not visible .


Changes

 

Cause

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