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Unable To Find New Resource Group In Create Service Request Form (Doc ID 2316816.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

Unable to to find newly created Resource Group in Create Service request form Group List Of Values

Expect the newly created group to be visible in the list of values of Group field in Create Service Request form

The issue can be reproduced at will with the following steps:

1. (R)Service
(N)Resource Management ->Groups
Create a new group
2. Navigate to Create Service Request form
3. Open the Group field List of Values
See the the newly created group is not visible .




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