One User Is Not Able To Access The MES, Error "oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.gmo.instruction.kiosk.server.KioskInstanceInstructionProcessAM'"

(Doc ID 2316936.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle MES for Process Manufacturing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Operator Workbench

When attempting to click on the Details link on the Operator Workbench: Worklist form,
the following error occurs.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.gmo.instruction.kiosk.server.KioskInstanceInstructionProcessAM'

## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/gmo/instruction/kiosk/webui/InstanceInstructionProcessPG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
: XML-20108: (Fatal Error) Start of root element expected.

oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/gmo/instruction/kiosk/webui/InstanceInstructionProcessPG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
: XML-20108: (Fatal Error) Start of root element expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Process Shop Floor Operator
2. Navigate to the Touchscreen Workbench
3. On the Operator Workbench: Worklist form, try to click the Details link for a given user and see the error messages mentioned above.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms