How To Enable Offline Mode For Oracle Mobile Maintenance

(Doc ID 2317600.1)

Last updated on OCTOBER 23, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to create offline users for Mobile, the following error occurs in the log.

User Creation Error:java.sql.SQLIntegrityConstraintViolationException: ORA-01400: cannot insert NULL into ("EAM"."EAM_M_PROFILES_ACC"."PROFILE_OPTION_VALUE")
ORA-06512: at "APPS.ASG_HELPER", line 147
ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
1. Follow the setup steps given in Doc ID 2309260.1
2. Encounter the error.

The issue has the following business impact:
Due to this issue, users cannot create offline enabled users.




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