How to return extended warranty in Return for Refund scenario ?
(Doc ID 2317782.1)
Last updated on FEBRUARY 27, 2019
Applies to:Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.
How to return extended warranty in Return for Refund scenario?
Customers bought the system ($30,000) and bought extended warranty for $1000 and Freight 750$.
Later the customer changed their mind and returned the product.
When users try to create return for refund order, Oracle system allows to create
1) Return line for the system -$30,000
2) Return Freight -$750
But Oracle system doesn't allow to return Extended warranty. It gives the warning "This item is not returnable".
3) Unable to return the Warranty of $1000 to the customer.
Users are confused. They are asking How can customer return warranty ?
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