How to return extended warranty in Return for Refund scenario ?

(Doc ID 2317782.1)

Last updated on OCTOBER 15, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

How to return  extended warranty in  Return for Refund scenario?

Customers bought the system ($30,000)  and bought extended warranty for $1000  and Freight 750$.

Later the customer changed their mind and returned the product.

When users try to create return for refund order,  Oracle system allows to  create

1) Return line for the system  -$30,000
2) Return  Freight  -$750
  

But Oracle system doesn't allow to  return  Extended warranty. It gives the warning  "This item is not returnable".

3) Unable to return the  Warranty of  $1000 to the customer.

Users are confused.  They are asking How can customer return warranty ?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms