Getting ORA-01403: No data found When Creating Logistics Lines In Depot

(Doc ID 2318059.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,  Logistics Line

When attempting to create Logistics Lines in Depot Repair the following error occurs.

ERROR
-----------------------
ORA-01403: No data found
Upon clicking Details button:
FRM-40735 - ON-INSERT trigger raised unhandled exception ORA-01086

In the FND Debug log the following error can be found:

x_msg_data :API Programming Error (Validate_Charge_Details): The value ""XXXXXX"" for parameter Bill_to_Contact_Id is invalid.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Depot Repair Order
2. Try to create Logistics Lines


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms